Last updated 8/2 2025
BAKOBA
Company Name: Minitutor ApS (hereinafter “BAKOBA”)
Company form: Private Limited Company
Business Registratin (CVR) No. 34615748
VAT number: DK34615748
Year of establishment: 2012
Registered Address: Bjerget 6, 6800 Varde, Denmark
Telephone: +45 5115 9900
The phone is open: Monday – Friday from 109 am to 3 pm Central European time (CET).
Email: bakoba@bakoba.com (We will respond to your inquiries by mail within 24 hours.)
Website: www.bakoba.comGeneral
Scope and Acceptance
These Terms & Conditions (T&C) apply to all orders placed by customers (hereinafter “you” or “customer”) on www.bakoba.com and its subpages.
By placing an order, you confirm that you have read, understood, and agree to be bound by these T&C.
How to shop on the page
To make a purchase from us, you must complete the following steps:
- Find the item (s) you want and put it in the basket, then go to the checkout.
- Enter your personal information.
- Select shipping and payment method.
- Approve our trading terms.
- Check that all information is correct and then approve the purchase.
Prices and Payment
Prices: All prices on the website are stated in EUR exclusive delivery fee and inclusive of VAT for deliveries to EU countries. For deliveries to countries outside of EU the prices are stated in EUR exclusive delivery fee, exclusive of VAT and exclusive of import taxes and fees. We reserve the right to correct any obvious pricing errors.
Payment Methods: We accept Visa, Mastercard and PayPal. Payment will be debited at the time of order confirmation or dispatch (depending on your chosen method).
Security: All payment transactions are encrypted and secured through our payment service provider. Your payment details are not stored by us but handled in compliance with applicable data protection rules.
Order Confirmation
Once you place an order, you will receive an automatic order confirmation via email. If you do not receive this confirmation within a reasonable time, please contact us.
The receipt of the order confirmation does not imply that your order is fully accepted by us; it only confirms that we have received it.
Delivery and Shipping
The ordered goods are shiped from Denmark.
In connection with the shipment, you will receive tracking information so you can follow your order along the way.
Shipping Costs: Shipping costs depend on the destination and are displayed at checkout before you finalize your order.
Delivery Times: Standard delivery times are typically 5-10 business days in the EU. In case of stock shortages or other delays, we will inform you promptly.
Unclaimed Packages: If a package is returned to us because it was not collected or delivered (e.g., due to an incorrect address), we may charge you for any additional shipping fees to resend the package.
If your order is not delivered on time, please contact us by email to bakoba@bakoba.com.
Right of Withdrawal (Return Policy)
Right of Withdrawal: As a consumer residing in the EU, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party indicated by you, other than the carrier) receive the goods.
Exercise the Right: To exercise your right of withdrawal, you must inform us (see Section BAKOBA) of your decision by a clear statement (e.g., by email or letter). You may use the Standard Withdrawal Form provided at the end of these Terms and Conditions or access it via the following link: https://bakoba.com/wp-content/uploads/Standard_Withdrawel_Form.pdf, but it is not mandatory.
Return of Goods: You must return the goods to us without undue delay and no later than 14 days from the date you notified us of your withdrawal. You bear the direct cost of returning the goods unless otherwise stated.
Return adress:
Minitutor ApS
Bjerget 6
6800 Varde
Denmark
Tel. +45 5115 9900
E-mail: bakoba@bakoba.com
Condition of Returned Goods: You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. If the items are used or damaged, we may deduct an amount corresponding to the loss in value from your refund.
Refunds: Upon receiving the returned goods (or proof of their return), we will refund the purchase price (including any standard delivery costs) using the same means of payment you used for the initial transaction unless otherwise agreed. Please note that any additional costs for expedited or non-standard delivery may not be refunded.
Warranty and Claims (Reclamation)
Legal Warranty: You have a 24-month warranty period (under EU rules) for manufacturing defects and other defects present at the time of delivery. If the product is defective, please contact us promptly with details of the defect and relevant documentation (e.g., photos).
Coverage: This warranty does not cover normal wear and tear, misuse, or damage caused by improper handling.
Claims Procedure: If your claim is justified, we will offer repair, replacement, or (if neither is feasible) a refund. In the case of a valid warranty claim, we will also reimburse reasonable return shipping costs.
Liability and Disclaimer
Force Majeure: We are not liable for delays or failure to fulfill orders caused by circumstances beyond our reasonable control (such as war, natural disasters, strikes, etc.).
Indirect Losses: We are not responsible for indirect losses, including but not limited to loss of business, loss of profits, or similar.
Privacy and Data Protection
Data Handling: We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and relevant national data protection laws.
Purpose: Your data is used for order processing, customer service, and other legitimate interests outlined in our [Privacy Policy] (please provide a direct link).
Cookies: Our website uses cookies. For more information, please see our Cookie Policy: https://bakoba.com/en/cookie-and-privacy-policy/
Complaints and Dispute Resolution
If you have a complaint regarding your purchase, please contact our customer service at bakoba@bakoba.com or +45 51159900 so we can help resolve it.
If we cannot resolve the dispute, and you are a consumer resident in the EU, you can submit a complaint to the EU’s Online Dispute Resolution portal: http://ec.europa.eu/odr.
You may also be entitled to use local official dispute resolution bodies in your country of residence.
Governing Law and Jurisdiction
Any contract concluded via our website is governed by Danish law.
Disputes arising from these T&C or any purchase shall be subject to the jurisdiction of the Danish courts unless mandatory consumer protection rules in your country of residence provide otherwise.
Changes to these Terms & Conditions
We reserve the right to modify or replace these T&C at any time. Updates will be posted on our website with a clear indication of the new effective date.
Any changes apply only to future orders. Orders placed before changes are subject to the version of the T&C in effect at the time of the order.
Standard Withdrawal Form
(In accordance with EU Consumer Rights Directive 2011/83/EU)
To:
BAKOBA – Minitutor ApS
Bjerget 6
6800 Varde
Denmark
Email: bakoba@bakoba.com
I hereby notify you that I wish to withdraw from my contract of sale for the following goods:
Order number: [Insert order number]
Order date: [Insert date]
Date of receipt: [Insert date]
Product(s) to be returned: [List product names and quantities]
Customer Information
Name: [Insert full name]
Address: [Insert address]
Email: [Insert email]
Phone number: [Insert phone number]
Signature & Date
(Only required if submitted on paper)
Date: ____________
Signature: ____________
Instructions for Use:
Fill out the form with the required information.
Send it via email to bakoba@bakoba.com or print and mail it to the address above.
Return the goods within 14 days of submitting this form.
Refunds will be processed within 14 days of receiving the returned goods.