Last updated: June 2026
At BAKOBA, we respect your privacy and are committed to protecting your personal information. This Privacy & Cookie Policy explains how we collect, use, store and protect information when you visit BAKOBA.com, place an order, subscribe to our newsletter or otherwise interact with us.
1. Data Controller
The data controller responsible for the processing of personal information is:
BAKOBA ApS
Website: www.bakoba.com
Email: info@bakoba.com
2. What Information We Collect
We may collect and process personal information that you provide directly to us, including:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company name
- VAT number, where applicable
- Customer service enquiries
- Newsletter subscription information
When you place an order, we may also process order-related information such as products ordered, order value, delivery information, transaction references and payment status.
BAKOBA does not store complete payment card information.
3. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, depending on your cookie choices and website settings. This may include:
- IP address
- Browser type
- Device information
- Operating system
- Language settings
- Pages viewed
- Time spent on pages
- Website interactions
- Referral sources
4. How We Use Your Information
We process personal information for the following purposes:
- To process and deliver orders
- To handle returns, refunds and customer service enquiries
- To provide order updates and service messages
- To improve our website, products and customer experience
- To maintain website security and prevent fraud
- To comply with accounting, tax and legal obligations
- To send newsletters and marketing communications where consent has been provided
5. Legal Basis for Processing
We process personal information based on one or more of the following legal grounds:
- Contractual necessity: when processing is necessary to fulfil an order or provide requested services.
- Legal obligations: when processing is required by applicable accounting, tax, consumer protection or regulatory laws.
- Legitimate interests: for website security, fraud prevention, customer service, business development and improvement of our services.
- Consent: for newsletters, marketing communications and non-essential cookies.
6. Third-Party Service Providers
To operate BAKOBA.com and provide our services, we use trusted third-party service providers.
Dandomain
Dandomain provides webshop and hosting services that support the operation, maintenance and security of BAKOBA.com.
QuickPay
QuickPay processes online payments securely. Depending on the selected payment method, payment information may also be processed by associated payment providers such as Visa, Mastercard, Apple Pay, Google Pay or other payment networks. BAKOBA does not receive or store complete payment card information.
Google Analytics 4
Google Analytics 4 helps us understand how visitors interact with our website. This may include website usage statistics, browser information, device information, approximate geographic location and user interactions. Google Analytics is only activated where consent has been provided, where required by law.
Meta Pixel
Meta Pixel helps us measure advertising effectiveness and improve marketing performance across Facebook and Instagram. Meta Pixel may collect information about pages visited, products viewed, purchases completed and advertising interactions. Meta Pixel is only activated after consent has been provided, where required by law.
Mailchimp
Mailchimp is used to manage newsletter subscriptions and marketing communications. Mailchimp may process information such as name, email address, subscription preferences and email engagement information. Subscribers may unsubscribe at any time using the unsubscribe link included in every email.
7. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area (EEA), including in the United States.
When international transfers occur, BAKOBA ensures that appropriate safeguards are implemented. These may include:
- EU Standard Contractual Clauses (SCCs): contractual safeguards approved by the European Commission requiring recipients outside the EEA to protect personal data according to European privacy standards.
- Adequacy decisions: transfers to countries that the European Commission has recognized as providing an adequate level of data protection.
- Other lawful transfer mechanisms: other mechanisms permitted under applicable privacy laws.
8. Data Retention
We retain personal information only for as long as necessary for the purposes for which it was collected, including business, legal, accounting and tax purposes.
- Order and accounting information is retained for the period required by applicable law.
- Customer service records are retained as long as necessary to provide support and document communication.
- Newsletter information is retained until consent is withdrawn or the subscription is cancelled.
- Analytics data is retained according to the settings of the relevant provider.
9. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact us at info@bakoba.com.
10. Cookie Policy
Cookies are small text files placed on your device when you visit a website. Cookies help websites function properly and may also be used to understand website usage, improve performance and support marketing activities.
11. Types of Cookies We Use
Strictly Necessary Cookies
These cookies are required for the website to function properly. They support functions such as shopping cart, checkout, security, language settings and basic website operation. These cookies cannot normally be disabled through the cookie banner.
Analytics Cookies
Analytics cookies help us understand how visitors use BAKOBA.com, including which pages are visited and how the website performs. We use Google Analytics 4 for this purpose. Analytics cookies are only activated where consent has been provided, where required by law.
Marketing Cookies
Marketing cookies are used to measure advertising performance and show relevant advertisements. We may use Meta Pixel for this purpose. Marketing cookies are only activated after consent has been provided, where required by law.
Functional Cookies
Functional cookies help remember preferences and improve the user experience on the website.
12. Cookie Consent
When visiting BAKOBA.com, you may be asked to manage your cookie preferences. Where required by law, non-essential cookies are only used after you have given consent.
You may be able to:
- Accept all cookies
- Reject non-essential cookies
- Customize your cookie preferences
- Change your cookie settings at a later time
13. Managing Cookies in Your Browser
Most web browsers allow you to view, delete or block cookies. Please note that disabling certain cookies may affect the functionality of the website.
14. Children’s Privacy
BAKOBA designs products for children, but BAKOBA.com is intended for parents, educators, distributors and other adults.
We do not knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us so we can delete the information.
15. Security
BAKOBA applies appropriate technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
While we strive to protect personal information, no online system can be guaranteed to be completely secure.
16. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on BAKOBA.com together with the updated revision date.
17. Contact Information
If you have any questions regarding privacy, cookies or personal data, please contact:
BAKOBA ApS
Website: www.bakoba.com
Email: cs@bakoba.com
