Withdrawal from your purchase

If you are a consumer, you have a 14-day right of withdrawal when you shop with us. The withdrawal period expires 14 days after the day on which you or a person chosen by you, other than the carrier, receives the goods.

If you ordered several items in one order and they are delivered separately, the withdrawal period expires 14 days after the day on which you receive the last item. If an order consists of several lots or parts, the withdrawal period expires 14 days after the day on which you receive the last lot or part.

For agreements for regular delivery of goods over a defined period, the withdrawal period expires 14 days after the day on which you receive the first item.

To exercise the right of withdrawal, you must inform us within the withdrawal period that you wish to withdraw from your purchase. You can contact us at cs@bakoba.com or use the standard withdrawal form at the end of these Terms and Conditions.

You cannot withdraw from the purchase simply by refusing to receive the goods without also notifying us clearly that you wish to withdraw.

Withdrawal from part of a purchase

If you have purchased several items from us, you may return one or more items, even if they were purchased in one order.

Please note that delivery costs are not refunded if you withdraw from only part of your purchase, unless we expressly agree otherwise or mandatory law requires otherwise.

Returning goods after withdrawal

When you have informed us that you wish to withdraw from your purchase, you have 14 days to send the goods back to us.

You must pay the cost of returning the goods, and you are responsible for the goods if they are damaged during return transport. Please keep your proof of dispatch until the return has been processed.

BAKOBA products are normally returned by ordinary parcel shipment. Return costs depend on your location, the carrier and the size and weight of the parcel. We recommend checking the expected return cost before completing your purchase.

Returns must be sent directly to the address below. We only accept parcels sent directly to the address and do not collect parcels from parcel shops, pick-up points or similar locations.

Return address:
BAKOBA TOYS ApS
Glarmestervej 7
6800 Varde
Denmark
+45 5115 9900

Exceptions to the right of withdrawal

For standard BAKOBA products, the statutory consumer right of withdrawal applies as described above.

The statutory exceptions under Danish law may apply in special cases, for example if a product is manufactured to your specifications or has been clearly personalised. If a product is not covered by the statutory right of withdrawal, this will be stated clearly before purchase.

Condition of the goods when returned

You are liable for any decrease in the value of the goods caused by handling them in a way other than what was necessary to establish the nature, characteristics and functioning of the goods.

If the goods have lost value because they have been used beyond what is necessary to inspect them, we may deduct the decrease in value from the refund. In some cases, this may mean that you receive only part of the purchase amount back.

We recommend that you return the goods in the original packaging. Missing or damaged original packaging may, depending on the circumstances, reduce the commercial value of the goods.

Refund of the purchase amount

If you withdraw from your purchase, we will refund the payments received from you for the returned goods. If the goods have decreased in value due to handling for which you are liable, we will deduct the relevant amount from the refund.

For customers outside the EU/EEA, we refund the payment received for the returned goods only. Original delivery costs, return shipping costs, customs duties, import VAT, brokerage fees and other local charges are not refunded, unless mandatory consumer protection legislation applicable to the purchase requires otherwise.

For consumers within the EU/EEA, where mandatory consumer legislation applies, we will refund all payments received from you for the withdrawn purchase, including the cost of our least expensive standard delivery option. However, we do not refund any additional delivery costs if you selected a delivery method that is more expensive than our standard delivery option, such as express delivery.

Refunds will be made without undue delay and no later than 14 days from the day on which we receive your notice of withdrawal. We may withhold the refund until we have received the returned goods.

The refund will be made using the same payment method that you used for the original transaction, unless we have expressly agreed otherwise.

Return shipping costs are paid by you, unless otherwise required by mandatory law or expressly agreed with us.

Right of withdrawal for business purchases

The statutory consumer right of withdrawal applies only to consumers. Unless expressly agreed in writing, B2B customers, institutions, distributors and other business customers do not have a statutory or contractual right of withdrawal.

For B2B shipments, we may submit a freight estimate for the customer’s approval before the order is concluded and processed.

Send information about withdrawal

To inform us about your withdrawal from your purchase , you can fill in this form with:

  • Your name
  • The order number of the order you wish to cancel - as well as which item(s) you wish to cancel the purchase of.
  • The email address we should send the receipt to

You will receive a receipt for your request. You can consider this a confirmation that we have received your message that you wish to withdraw from the purchase.

We promise to keep your data safe and secure.

Contact Us

  • BAKOBA TOYS ApS
  • Glarmestervej 7
  • 6800 Varde
  • Denmark
  • Company /Vat no.DK34615748

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